How to Deal with Angry and Demanding People CD

Angry and demanding people come in all shapes and sizes - and not all of them are clients! While we would like to say goodbye to some of these people, the majority we have to continue working with and keep on-side. This CD will help your team learn three easy steps to de-fuse strong emotions in others, how to say 'No' effectively to demanding people, and how to influence change with others in respectful, face-saving ways.