Inspirational Change
Retrenching without Real Conversation ... a recipe for disaster!
Alison Williams - Tuesday, April 17, 2012
Yesterday Toyota Australia retrenched 350 workers and the Chief Executive chose to make these compulsory redundancies, stating that "If you don't perform to Toyota's satisfaction you will lose your job." Now there's always more to a story than the media hype around it, yet this apparent 'culling on the spot of poor performers,' complete with heavy security guard presence is such a great example of how not to have Real Conversation!!
If you manage a business I encourage you to use this case for some great learning and consider:
- How does your organisation deal with poor performance? Are issues allowed to escalate to the point where someone is then retrenched out of the blue (often with a fairly shaky reference to 'necessary restructure') or maybe moved sideways so that they can merrily continue to do what they do but at least it'll be someone else's problem?!
- How do you communicate change within your business? Is it the Toyota style 'bolt out of the blue' leaving those impacted distraught and those remaining feeling traumatised, distrusting and almost guilty for surviving?
- How do you deal with issues that need to be addressed within your business? Is it Toyota style confrontational (not that I'm suggesting you'd necessarily get the security guards in!), assuming interactions and dialogues will go badly, seeking to 'keep the power and control' at all costs?
- Having professional and respectful conversations with staff about performance on an ongoing and informal basis. Be open with them about what you love about what they do and clear about what needs to be different. Don't shuffle your poor performers around - deal with them - in my experience they respect you for it and business productivity and the morale of your organisation will boom.
- Remember that people are emotional beings and not machines. They will not respond well to sudden imposed change - would you??! Be as transparent as you can in communicating future change as soon as you can and if there's stuff you don't know about the upcoming change say so - tell them you don't know rather than try to 'fudge it.' People will respect your authenticity.
- Skill your managers in the art of Real Conversation. Help them to communicate with their people even in sensitive or difficult situations in a respectful, empathic and professional way so that even if people don't like what's being said, they'll at least feel understood, feel heard - and that has a huge impact on the quality of work they will do for you and the morale of your business.
Valentines Day ... call me cynical but ...
Alison Williams - Monday, February 13, 2012
So Valentines day is upon us ... Call me cynical but it just doesn't do it for me!! Yes I know, I remember the heady days of my youth when I'd wait for the postman to see if any secret admirer had sent me a card ... and sometimes he had I'll have you know!! Then I progressed to the point where a few times I got taken out for really nice meals in really posh, very overpriced, very overcrowded restaurants ... and that's when the cynicism started to creep in.
I think what really bugs me is the sense of expectation built up into a frenzy by the marketing giants. Think of all those poor unsuspecting blokes that buy the odd bunch of flowers here and there but all of a sudden on Valentines Day it has to be roses ... they have to be red ... they have to have a posh ribbon!! I feel for them I really do! And what about the people who don't get anything ... from anyone ... talk about being made to feel left out in the cold!!
It takes a brave guy (or girl) to stand up in the face of consumerism (I struggle enough with persuading my four year old that he really doesn't need some lollies ... another car ... a remote control helicopter!) but maybe we can take a moment to consider what meaning we can make out of Valentines Day? Yes we could just ignore it, but what could we have it mean for us that would enhance our relationships?
Maybe it could be the day we call mum or dad and tell them we love them ... maybe the day we slope off for a beautiful, peaceful (and free!) walk on the beach with a loved one and enjoy each others company ... maybe we just use it as a reminder that relationships and connections are vital to our wellbeing and refocus on attracting the relationships we want into our lives.
With a husband in Harvey Bay at the moment, about two and a half hours away, I think it'll be a fairly low key Valentines Day for Mrs Cynicism here. Though I'm curious how all that frenzied romantic energy in the air will impact my client work tomorrow, I'm looking forward to a romantic dinner with my little boy and young Jack the Jack Russell ... and I wonder if Bob hid a card anywhere when he was home on the weekend ...!!
Whatever you choose to make it mean for you, make it real ... make it what you want for your relationships and not what the marketers would have you believe it should look like.
How to have a Cracker of a Christmas - Part 2: Identify and meet you Needs - You will feel good when you do!
Alison Williams - Friday, November 04, 2011
If Christmas brings up for you feelings of overwhelm and thoughts of rushing from one place to another trying to please everybody all at once them it may be worth your giving some time to reflect on your own Needs. Yes, yours! - Because they're important.
In my previous blog I discussed how you can 'lose' some of your sense of yourself in your family upbringing. Only yesterday I was speaking with a client about the fact that in her family of origin there had been very little open communication and lots of anger. Her energy as a child had very much gone (unconsciously) into 'trying to read between the lines' and trying to figure out how she was meant to behave in order to avoid being in trouble (the stereotypical 'good girl' role). This was her focus and any sense of being able to stay true to what she needed in order to be ok was out of the window - it was all about 'how can I best shape myself to fit in and stay safe here.'
This concept of needs is so important. We all have our own needs in order to be able to be our best. For example, I have a strong need for respect and if I feel that someone has behaved disrespectfully towards me (maybe a supplier who has let me down or a friend who hasn't appeared to listen to me) I will feel disrespected and need to take some action. That may be as simple as speaking up to say I feel disrespected and looking to resolve the issue or may be about my looking for a new supplier who treats me in a respectful way.
And in simple terms that's how needs work - You get an uncomfortable feeling, a niggle, something just doesn't feel right. So you check in - What need do I have here that's not being met? Then you take steps to meet that need and be able to feel and be your best.
Unfortunately if you've spent many years, for whatever reason, ignoring your own needs or pushing them to one side, it can be an interesting concept just to imagine that you might have some needs? Or that they could be important to your wellbeing? ... You may not even always be clear about what your needs are - you just know that sometimes you don't feel ok ... you're certainly not at your best.
And in that case you just start to learn about your needs ... step by step. Try the following process and see how you go:
1. First of all, notice when you do feel a bit out of sorts, uncomfortable, upset, anxious ... Often you may just carry on regardless, but give yourself a moment this time ... stop ... reflect - what is your unmet need here? What need do you need to meet in order to feel more comfortable with yourself? If you're not used to identifying what your needs are, use a list of needs such as the one at http://http//www.cnvc.org/Training/needs-inventory to get you started. Sit with the list, let your eyes roam gently over it and just notice in your body what draws you - that 'aha - that's what I need!' moment!
2. Once you've identified what you need then decide what steps you will take to meet the need. This is hugely significant - don't wait around for someone else to meet your needs - you are ultimately responsible for your own wellbeing and meeting your needs - not someone else! This can be really simple. For example a client in a recent session recognised her need for nurturing, wasn't in a physical position to be nurtured by her partner at that stage so had really written it off! In discussion about how she could nurture herself she lit up when she recalled how she used to feel so nurtured and comforted by curling up on the verandah in the sun with a throw when she was a child - but she never did it anymore. She set off to do just that! It really doesn't need to be complicated - the simpler the better.
Relate this to our Christmas theme - The invitations are coming thick and fast - you've two events on the same day - which one will you go to? You've been busy, you're tired, you know you need to chill out - Will it be the more formal, prestigious 'do' where you know you'll feel obliged to dress up a bit, hope the kids behave and make some chit chat or will it be the more informal 'do' where you know you'll be amongst friends, be able to 'hang loose' and say whatever you want to say? What's your choice? Will you take steps to meet your needs or will you be led by other peoples views or what seems to be the 'right' thing to do? And will that feed your energy level or take away from it?
The above practice in itself can support you in feeling less stressed and overwhelmed at Christmas (and every day!). Try it and see how you go - I'd love your feedback.
As usual, if you need further support just give me a shout - Don't forget my current Special Offer on Family Patterns Assessment is available until just 30th November.
Take care until next time and remember, through actively meeting your needs you're constantly affirming to yourself that you're worth it ... you're important ... and how good will that feel?!
Alison
How to have a Cracker of a Christmas - Not a Damp Squib!!
Alison Williams - Tuesday, October 04, 2011
Christmas is coming - yes, really ...!! I need to face the reality that it's only 9 weeks until my Christmas Holidays and 12 weeks till the big man in red comes to call (that's Santa, not my dad - who incidentally is arriving from the UK at about the same time, much to my delight).
That got me thinking - What would I like to contribute to my clients and colleagues before the end of the year that isn't already planned in? As the title of this blog suggests I decided to take some of the common issues my clients talk about in this run-up to Christmas, such as:
- I'm 45 now (or whatever you happen to be) and yet whenever I'm around my family I feel I'm being treated like a little child again!
- Why do I always feel I'm expected to take on a certain 'role' in my family?? It's always me that seems to resurrect the burning Christmas dinner, amuse Great Uncle Fred and try to rescue old Aunty Flossie's false teeth out of the toilet (yes that really happened in my family one year!!)?
- How come I spend three weeks with the family at Christmas and yet come away feeling like I've not really connected with them? We don't seem to talk about what's really going on and I walk away feeling they don't really know me?
- Why do I find it so hard to say 'no?' I seem to run around over Christmas trying to see everyone and keep everyone happy and just end up feeling frustrated, overloaded and glad of the chance to go back to work??
- Why do I find it so hard to just relax?? I didn't have children so I could sit on the beach with them feeling frustrated, thinking of all the other things I could be doing and wondering how business will go in 2012 ?
... and to spend the next few weeks blogging about some of the insights, knowledge, skills and resources that clients have found valuable in developing a deeper understanding of these issues and bring about change i.e as I refer to in the title, setting yourself up for a whole different experience of Christmas!
By the way, if you're in business keep reading - all of these patterns/issues equally arise within organisations (though hopefully not the false teeth thing??) and I'll be happy to discuss strategies with you as we go along.
I have to confess that this is a personal challenge - I have never blogged in my life and can be a little technophobic, so I'm just going to treat it like setting out to have a little chat with you once a week and not scare myself too much with the b*** word!
The 'little chat' will be posted on my website once a week at http://http//www.inspirationalchange.com/_blog/Inspirational_Change
Newsletter subscribers I assure you I will not be barraging your inbox every week - I'll just send you a reminder of the link in a month's time. The best way to be conscious of my weekly 'chats' will be to join me on my Facebook page at http://http//www.facebook.com/pages/Inspirational-Change-with-Alison-Williams/300031283383, where I'll be posting the updates on a weekly basis. Feel free to pass this link to any friends or colleagues who may find it of value.
In the spirit of family and Christmas I'm delighted to pledge 10% of all individual consult fees for October and November to Youthinsearch (www.youthinsearch.org.au) to support their work in resolving adolescent issues for youths aged between 12 and 17.
So I look forward to our next 'chat' when I'll be discussing some of the common 'patterns' and 'roles' that show up in families (and also organisations!) - Becoming more conscious of these gives us the opportunity for change and a stress-free Christmas!
Until next time ... xx
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Recent Posts
- Retrenching without Real Conversation ... a recipe for disaster!
- Bunking off work ...
- Valentines Day ... call me cynical but ...
- How to have a Cracker of a Christmas - Part 2: Identify and meet you Needs - You will feel good when you do!
- How to have a Cracker of a Christmas - Step 1: Clarify the Past to see the Present
- How to have a Cracker of a Christmas - Not a Damp Squib!!
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